It’s super important to us that you have a great experience on the wayandfarer.com website and right throughout your entire journey with WAY&FARER™.
We value your visit to our website and any purchases that you make through our online store. We aspire to provide exceptional customer service, whether it be in regards to shopping with us or any part of our vast amount of digital content. We’ll always endeavour to respond to any enquiries as fast as we can, at least with-in 12-24 hours of making contact with us.
We hope that you enjoy viewing our content and browsing our online store, although you’ll first need to read and be accepting of our Terms and Conditions to ensure that you agree with how we operate, especially in regards to shopping and purchasing products. If you have any questions, concerns or would like to simply have a chat, please contact us here or email firstname.lastname@example.org.
WAY AND FARER™ is a registered business in Australia with the ABN 74 425 075 078, operating throughout Australia from the Grampians, Victoria. We’re now also registered to conduct business in Europe with the French business number: FR977640416, operating throughout all EU countries from Bordeaux, France.
wayandfarer.com is owned and operated by WAY AND FARER™, also referred to as WAY&FARER™ throughout this website and on some other online resources. WAY AND FARER abides by and operates under Australian Digital Privacy Laws, Australian Consumer Laws and Australian Fair Trading Laws, in-fact, we follow all relevant Australian Laws & Regulations and global internet and digital privacy regulations, or at least we try our absolute best to do so. WAY AND FARER also follow all French laws and European Digital Privacy legislation, guidelines and policies to the absolute best of our abilities and understanding.
Please keep in mind that we’re a small business. WAY AND FARER is operated soley by Guy (Australian), Eva (Dutch-French) and the Australian distribution is mainly done by Marnie.
Although we regularly research for updates to any relevant legislation, regulations or ethical expectations and update or Terms and Conditions when and where required, if there’s anything that you think isn’t quite right, please contact us and we’ll look into it right away, the same goes if you would like to discuss any of this or anything else further. We do our best, but we have found that running an online business throughout Australia and France is a complex task.
Shipping on returned items must be covered by the customer/party returning the item, at their own cost.
Please note: By visiting this website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the WAY AND FARER Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
You, a visitor, customer or both of wayandfarer.com, we care about your overall experience with WAY&FARER and this includes how we handle your information and data.
We only capture and use the data and information that helps us to operate a great online store, blog and informational website. We operate morally and with good intentions when it comes to your privacy. We don’t sell any data or information and only ever share details that are required, such as your name and delivery details to those that need it to despatch and deliver any products that you’ve ordered from the WAY&FARER Shop.
SHIPPING & ORDERS
Spend AUD $199 or more and receive free shipping to any location in Australia, otherwise there’s a AUD $14.99 flat rate.
Spend EUR €199 or more and receive free shipping to any location in Australia, otherwise there’s a EUR €9.99 flat rate.
All Australia orders are either sent out from our warehouse in the Grampians, Victoria, or directly from the brand supplying the product, as we work very closely with all of our suppliers. Almost every Australian order is dispatched from Australia, although some of our tents are sent via Air Freight from the closest warehouse stocking the product, but don’t worry, this usually only adds about 5-7 days to the overall delivery time.
Almost every European order is dispatched from our warehouse in France with the occasional product being sent directly from our suppliers. Much the same as Australian orders, some tents are sent via Air Freight from the closest warehouse stocking the product, but don’t worry, this usually only adds about 5-7 days to the overall delivery time.
Global delivery is available on many products via enquiry. For a quote, please contact WAY&FARER™ with the products that you would like to purchase alongside a delivery location, someone in the team will then come back to you shortly with more information.
Any returns on orders delivered to locations outside of Australia or the European Union require the freight charges to be covered by the customer returning the products.
All prices are listed in Australian Dollars ($AUD) for users in Australia and Euros (€EUR) for users in the European Union countries. Australian users must pay in Australian Dollars. Users from counties in the European Union must pay in Euros. Purchasing products in Euros to be delivered to Australian address is not permitted. Purchasing products in Australian Dollars to be delivered to a European address is not permitted.
We accept payment for goods via major credit cards through PayPal, Stripe, AfterPay, AliPay and Google Pay and all your information is securely transferred through an SSL encrypted connection provided by SiteGround. Goods will be shipped once full payment is received. We reserve the right to change prices advertised on this website at any time.
As we sell products from multiple suppliers and do not stock all products at our head office and warehouse, it is possible that if you make an order from more than one brand, multiple deliveries from different despatch locations will be made. We use multiple courier companies for the delivery of purchased products.
If you are not at the postal address at the time of delivery to accept your order, then a card may be left and your parcel will be available for collection from your nearest freight collection depot or courier affiliated office. If you would like the courier to leave your package without signing, please ensure you leave this instruction when you checkout. If you choose to have an order left without a signature, WAY AND FARER is not liable for any missing or damaged items.
Shipments to Sweden, Norway, Latvia, Lithuania, Estonia, Finland and other European countries for NATUREHIKE BRANDED TENTS, CHAIRS & TABLES ONLY may possibly include import taxes or duties and custom clearance before the order can be delivered. These charges are not included or covered by WAY&FARER.
Any Free Delivery promotions are for orders delivered within Australia or countries in the European Union.
AVAILABILITY & BACKORDERS
In some instances it may be that an item is listed as in stock when in fact, it is not. If this happens we will contact you as soon as possible to come to an agreement on offering you a refund, placing the item on backorder or replacing with a suitable alternative.
WAY AND FARER operate and abide by all Australian law and regulations in regards to returns, refunds and warranties. On top of following all government rules and regulations, as wayandfarer.com sell products from a range of different brands and suppliers, the specific return, refund and warranty policies can change depending on brand(s)/suppliers(s) of the product(s) that you have purchased.
You can find information from all of our brands and suppliers on the RETURNS, REFUNDS & WARRANTIES section of our website, here, or feel free to contact us here or email email@example.com so that we can send you information directly on any of these policies or if you have any questions in regards to any policies from WAY AND FARER or other brands/suppliers of the products for sale at the WAY&FARER online store.
We have a policy of no returns on sale items, although please make contact with us if you have purchased a sale item and do want to return it so that we can best help and determine if there’s some other solution that can be offered.
ONLINE STORE TERMS
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the WAY AND FARER Website.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
All competitions adhere to Australian Law.
All participants in competitions that are held on any part of this website or WAY AND FARER’s social media accounts must have an Australia postal address to be eligible to participate in the competition. If a participant does not have an Australian postal address and win any prize, the winning participant must make an upfront payment to WAY AND FARER for the handling and delivery of the prize. WAY AND FARER have the discretion to deem any participant of any competition without an Australian postal address to be ineligible of winning, in which case the draw will be run again.
An attempt to contact the winning participant of any prize will be made with-in 12 hours of the competitions’ end date and time. The winning participant must respond with-in 48 hours of WAY AND FARER sending the notice of winning the competition, with an Australian postal address or provide an international delivery address to be reviewed by WAY AND FARER. If the winning participant does not respond with a delivery address with-in 48 hours, WAY AND FARER have the discretion to select another winner by conducting a new draw.
GIFT CARDS & COUPONS
All Gift Cards or Coupons purchased on this website expire after 3 years of the purchase date, unless otherwise stated.
Any Coupons that are sent from WAY AND FARER as part of a promotion or discount can be retracted or deleted at any time at the discretion of WAY AND FARER, as the primary use of these are for short-term discounts and purchase incentives.
The owner of a Gift Card or Coupon must provide the verification code or proof of owner ship to redeem the Gift Card or Coupon, but please don’t stress if you have lost yours as WAY AND FARER have copies of all, just contact us here and we’ll work together to sort out any issues.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
PRODUCT DESCRIPTIONS & INFORMATION
All product details and information on this website is derived or provided from the supplier of each product. WAY&FARER™ is not liable for incorrect or inaccurate information that may be available on any part of this website. Definitive and completely accurate product information must be sought from the supplier of each product. Please contact us if you would like the contact details of any supplier or if you believe information is not correct or accurate, WAY&FARER™ will then attempt to take the necessary steps to revise the information or remove the information from the website all-together.
BIODEGRADABLE OR COMPOSTABLE INFORMATION ON PRODUCT RELATED WEB PAGES
If any web page on this website, including blog posts, product pages, category pages or any other source of information on this website mentions that a product is biodegradable or compostable, it is because WAY&FARER™ have been provided with such information from the supplier.
In Australia, the correct and official authorities must verify if a product is biodegradable or compostable. Some products on this website may not have yet been verified by the official parties and authorities, although the supplier of the product may have unofficially tested if the product is biodegradable or compostable. In the case that a product has not officially been verified by the correct Australian authorities and only tested by the product supplier, information may still be passed to WAY&FARER™ that the product is partly or fully biodegradable or compostable and that information might then be used on this website, although WAY&FARER™ can not guarantee if the product has or has not been officially verified.
The website user or customer must contact the supplier of each product to determine if the product has or has not been officially verified. Please contact us here to be provided with the contact details of each supplier.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on the WAY AND FARER Website is not accurate, complete or current. The material on the WAY AND FARER Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the WAY AND FARER Website is at your own risk.
the WAY AND FARER Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the WAY AND FARER Website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the WAY AND FARER Website is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on the WAY AND FARER Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall WAY AND FARER, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless WAY AND FARER and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on the WAY AND FARER Website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
If you have any questions about the Terms and Conditions or anything else, please contact us here or email firstname.lastname@example.org.