WAY AND FARER operate and abide by all Australian law and regulations in regards to returns, refunds and warranties. On top of following all government rules and regulations, as wayandfarer.com sell products from a range of different brands and suppliers, the specific return, refund and warranty policies can change depending on brand(s)/suppliers(s) of the product(s) that you have purchased.
You can find information from all of our brands and suppliers below or feel free to contact us here or email firstname.lastname@example.org so that we can send you information directly on any of these policies or if you have any questions in regards to any policies from WAY AND FARER or other brands/suppliers of the products for sale at the WAY&FARER online store.
We want you to have a great experience with WAY&FARER, from browsing the website, shopping from products and then using your new gear.
Please contact us with any concerns or questions at all so that we can do our absolute best to help you have a great experience.
For any orders shipped to or from outside of Australia, returns are still possible although the freight costs for returning the item(s) will be at the cost of the customer.
BAREBONES AUSTRALIA POLICIES
RETURNS & BACKORDERS
If you purchase a product that is out of stock, either WAY AND FARER or AMK Enterprises will notify you. This usually involves an email providing the product/s expected time of arrival (ETA) as well as an option for you to withdraw your backorder. You may request a refund if you do not wish to wait the expected lead time.
If the product is not what you expected – the wrong colour, size – it can be returned for an exchange or credit. You will need to contact email@example.com to discuss your return.
AMK Enterprises always inspect our goods to ensure our highest quality standards are met. Many of our products are made from natural products such as wood and canvas. Any marks or variations naturally occurring in these materials are intended and not a defect.
AMK Enterprises will not bear the cost for the return of any products other than those associated with the repair or replacement product for a legitimate warranty claim or incorrect supply of products on our part. The customer is responsible for all costs for returning unwanted items and the freight charges of exchanged products.
Please note that all conditions below must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.
1. The item must be unused and in brand new condition including the packaging being intact and the original labels attached.
2. A copy of a valid receipt is included with the return.
3. The item is returned within 14 days of the receipt date.
We have a no return on sale items policy.
In the event that your item arrives damaged or faulty it is your responsibility to contact AMK Enterprises within 1 business day of receiving the item. Please do not attempt to return the items before speaking to one of the AMK Enterprises Customer Service Desk first as this will cause delays in resolving your problem.
Please contact the AMK Enterprises Customer Service Desk by email firstname.lastname@example.org to discuss your issue. It will be helpful if you provide images of the damage for further assessment as well as a copy of your receipt in your email. You can also contact AMK Enterprises by phone on (07) 3245 6190.
To initiate a Warranty Claim, contact their Technical Assistance team by email at email@example.com. Once we have received your details we may request images of the faulty item or component as well as a copy of the receipt to aid in our assessments. Please do not attempt to return an item before speaking to one of the AMK Enterprises specialists as you may be responsible for any associated expenses.
If AMK Enterprises find your product eligible for a warranty claim, you will receive a repair or replacement for the item. You will not be eligible for a refund or replacement if you have purchased the product elsewhere, or if the product has: succumbed to expected wear and tear; been misused; failed to be used and cared for in accordance with manufacturer’s instructions, or used in any abnormal way.
Purchases made are non-returnable unless the product is faulty or damaged upon arrival. If the product arrives in such a condition, please contact firstname.lastname@example.org to begin the process. Please include all relevant information and images.
If you have any issues at all in regards to Barebones Australia, either contact WAY AND FARER here or via email@example.com and we will reach out to them on your behalf or feel free to contact them directly via email at firstname.lastname@example.org.
VISIT THE BAREBONES LIVING (AUSTRALIA) WEBSITE: barebonesliving.com.au
VISIT THE BAREBONES LIVING (AUSTRALIA) SHIPPING, RETURNS & WARRANTY WEB PAGE
VISIT THE BAREBONES LIVING (AUSTRALIA) REFUND POLICY WEB PAGE
WOLF AND GRIZZLY AUSTRALIA POLICIES
Wolf and Grizzly is a company built on the principles of honesty, integrity and quality. They pay close attention to every design detail, and are adamant about creating products that will endure the test of time.
All Wolf and Grizzly products come with a one-year limited warranty.
Wolf and Grizzly cover your gear in case of any unexpected malfunction within your first year of reasonable use.
What does reasonable use look like? Well, their products are designed to withstand some pretty tough conditions, so they follow the rule of common sense. Basically, if you haven’t subjected your gear to something common sense would warn you not to do, expect that they’ll replace it free of charge!
Please follow all instructions in order to protect your gear and extend its life.
RETURNS AND REFUNDS
Wolf and Grizzly are happy to accept a sealed/unopened product back within the first thirty days for a full refund (minus shipping).
If a product is unsealed (but still unused), Wolf and Grizzly can accept it back within the first thirty days, and issue a refund for the amount paid, minus a $15 restocking fee.
Unfortunately, they can’t cover return shipping when it comes to refunds, and used grills (and grills kept for more than thirty days) cannot be returned.
If you have any issues at all in regards to Wolf and Grizzly, either contact WAY AND FARER here or via email@example.com and we will reach out to them on your behalf or feel free to contact them directly via email on firstname.lastname@example.org, otherwise contact their Australian distributor via email@example.com.
SunButter is still managed by the founders, Tom and Sacha. They mentioned that for any concerns or questions about refunds, returns or anything of that nature to please email firstname.lastname@example.org and they’ll happily help the best that they can.
Alternatively, please contact us here or via email@example.com for pre or post purchase questions or concerns, we’ll either already have an answer for you or we’ll chat to Tom or Sacha on your behalf, whatever you prefer.